SHIPPING & RETURNS
SHIPPING POLICY
At ART HIKOL LONDON LTD, we ship internationally and are committed to delivering your order quickly, safely, and reliably.
We work with trusted carriers, including **FedEx** and **UPS**, to ensure smooth global delivery.
- Shipped from our international production facility
📤 Processing Time
- All orders are processed within **3 business days**.
- You will receive a tracking number once your order has shipped.
- We do not ship on weekends or public holidays.
🌍 Shipping Regions & Estimated Delivery Times
🇬🇧 United Kingdom
- Delivery time: **4–8 business days**
- Includes customs clearance
🇪🇺 European Union
- Delivery time: **3–7 business days**
- Includes customs processing
🇺🇸 United States
- Delivery time: **3–6 business days**
- Fast customs clearance via FedEx/UPS
🇨🇦 Canada
- Delivery time: **4–7 business days**
- Includes customs handling
💸 Shipping Costs
- Shipping fees are calculated at checkout based on destination and order size.
- We offer **free shipping** for selected promotions or on bulk/wholesale orders.
(Contact us for wholesale shipping terms.)
📦 Customs, Duties & Taxes
- International orders may be subject to import duties or taxes depending on the destination country.
- These charges are **the responsibility of the customer** and are not included in the item price or shipping cost.
- We are not responsible for delays due to customs.
📍 Order Tracking & Customer Support
We will send you a tracking number once your order ships.
If you need help or have questions about your shipment, contact us anytime:
📧 himmetkaymakci@gmail.com
📱 WhatsApp / SMS: +90 554 797 12 67
RETURN & EXCHANGE POLICY
We hope you love your purchase from ART HIKOL LONDON LTD, but if you're not 100% satisfied, we’re here to help.
⏳ Return Period
You may request a return within 14 days of receiving your order.
Items must be unused, in original condition and packaging.
🚫 No Returns on Personalized Items
Please note that customized or personalized items are non-refundable, as they are made specifically for you.
However, we offer exchanges on personalized items if there is a manufacturing defect or shipping damage.
🔄 Exchanges
Exchanges are accepted within 14 days of delivery.
If your item is defective, damaged, or incorrect, we will replace it at no additional cost.
💸 Return Shipping
Return shipping costs are the responsibility of the customer.
If the item is damaged, defective, or incorrect, we will cover the return shipping cost.
We recommend using a tracked shipping method for any returns, as we are not responsible for lost return parcels.
🌍 Region-Specific Information
🇬🇧 United Kingdom
You have a legal right under the Consumer Contracts Regulations 2013 to return standard items within 14 days. Personalized items are exempt.
🇪🇺 European Union
Under the EU Consumer Rights Directive, you may return items within 14 days of delivery, excluding custom-made products.
🇺🇸 United States
Returns are accepted under our 14-day policy. Some states, such as California, may offer additional consumer protections under CCPA.
🇨🇦 Canada
Returns are allowed within 14 days. For defective or incorrect items, contact us to arrange an exchange or resolution.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the approval.
Approved refunds will be processed back to your original payment method within 5–7 business days.
📞 Contact for Returns & Exchanges
To initiate a return or exchange, please contact us with your order number and details at:
📧 himmetkaymakci@gmail.com📱 WhatsApp / SMS: +90 554 797 12 67
We’re here to make things right and ensure you’re satisfied with your ART HIKOL experience.